Social media customer supportwith AI on the front line
Your customers ask for help wherever they are. Flowista answers the routine questions instantly with AI and routes the rest to the right teammate, with the whole history beside the chat.
Upgrade my customer supportWhat it does
AI answers the repetitive 80%
Order status, opening hours, delivery areas, prices — answered from your information.
Smart handover
Customers who ask for a person are flagged across all channels and your team is notified.
Response-time analytics
See median reply times, AI vs team coverage and your busiest hours.
Customer context
Tags, notes, orders and bookings beside every conversation.
How it works
- 1
Connect your support channels.
- 2
Teach the AI your FAQs and policies.
- 3
Invite your team and set who handles what.
Questions people ask
Can AI handle customer support safely?
It answers only from your information and hands over when it's unsure or the customer asks for a person.
Which channels are covered?
WhatsApp, Instagram, Messenger, TikTok, Telegram, X and Reddit.
Can I measure response times?
Yes, analytics show median reply time and how much the AI answered without a person.
Do teammates get notified?
Yes, with in-app notifications and optional email reminders while a customer waits.
Try Flowista free for 7 days, no card needed.
Upgrade my customer support