Privacy Policy

Flowista ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by Flowista.

1. Information We Collect

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey, or fill out a form. This includes account data, integration metadata, and conversation logs necessary to provide our service.

2. How We Use Your Information

Any of the information we collect from you may be used in one of the following ways:

• To personalize your experience
• To improve our website and application
• To improve customer service
• To process transactions
• To send periodic emails and product updates

3. Payment Processing & PCI Compliance

All financial transactions are handled securely by our Merchant of Record (Creem). We do not store, process, or transmit your credit card details on our servers. Our Merchant of Record acts as the legal reseller of Flowista services and assumes responsibility for global tax compliance (including VAT/GST), fraud prevention, and strict adherence to Payment Card Industry Data Security Standards (PCI-DSS) and GDPR regulations regarding financial data.

4. Data Security & AI Processing

We implement a variety of security measures to maintain the safety of your personal information. When using our Native AI Copilot features, your conversational data may be processed by third-party LLM providers (e.g., OpenAI, Anthropic) strictly for the purpose of generating responses. We do not use your private conversational data to train our foundational models.

5. Contact Us

If you have any questions regarding this privacy policy, you may contact us using the information below:

info@flowista.net