Refund Policy

At Flowista, we want to ensure you have the best experience possible. This policy outlines our terms regarding subscriptions, free trials, and refunds. All payments are securely processed by our Merchant of Record (Creem), and refunds are issued in accordance with global consumer protection laws, including EU and US regulations.

1. 14-Day Free Trials

When you sign up for a paid plan, we offer a 14-day free trial. You will be asked to provide payment details during registration, but you will not be charged until the 14-day period has ended.

• If you cancel your subscription before the end of the 14-day trial, you will not be charged.
• If you do not cancel, your chosen payment method will be automatically charged at the end of the trial period according to the selected billing cycle (monthly or annual).

2. 14-Day Right of Withdrawal (EU/Global Standard)

In compliance with EU regulations and as a courtesy to our global users, we offer a 14-day money-back guarantee on your first payment after the trial ends. If you forget to cancel your trial or are unsatisfied with the service, you may request a full refund within 14 days of your initial charge.

This 14-day refund window applies only to the first payment made on a new subscription and does not apply to subsequent renewal charges.

3. Renewals and Cancellations

You can cancel your subscription at any time from your Billing Dashboard. Once cancelled, you will retain access to your plan features until the end of your current billing cycle. We do not provide prorated refunds for partially unused billing periods (e.g., if you cancel halfway through a billing month, you will not be refunded for the remainder of that month).

4. Exceptions and Abuse

Refunds will not be granted to users who have violated our Terms of Service (e.g., spamming, abuse of the platform, or excessive API usage). If we detect abuse of the free trial system (e.g., creating multiple accounts to indefinitely extend free trials), we reserve the right to deny refunds and terminate the accounts.

5. How to Request a Refund

To request a refund within the eligible 14-day window, please contact our support team at:

billing@flowista.net

Refunds will be credited back to the original payment method. Please note that it may take 5-10 business days for the funds to appear in your account, depending on your bank or credit card issuer.