Every flow block, explained simply
What each block in the Blocks menu does and when to use it.
5 min read
Messages
- Send Message — text, images and buttons. Adapted to each channel automatically.
- AI Response — lets AI (or one of your agents) write the reply for this step.
- Guided Menu — a menu of choices; each choice leads somewhere different.
- Ask a Question — asks something and saves the answer on the contact (email, phone, a date, their location…). It checks the answer is the right kind.
- Book Appointment — offers real free times from your Booking Zone and books the one they tap.
Logic
- Condition — go one way or another depending on a tag, a field or an answer.
- Business Hours — a different path when you're closed.
- Delay and Smart Delay — wait before the next step.
- A/B Split — send half of people one way and half the other, to see what works.
Actions
- Add Tag / Remove Tag and Set Field — keep your contacts organised.
- Enroll in Follow-up — start a follow-up for this person.
- Human Takeover — hand the chat to your team.
- Go To Flow — jump into another flow.
- HTTP Request — send data to another system.
- Subscribe / Unsubscribe — manage who receives your broadcasts.
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