The Flowista blog
AI guides
2 practical guides on AI for businesses that sell and support customers in chat.
- AI
Chatbot vs AI Agent: What's the Difference, and Which Does Your Business Need?
Rule-based chatbots follow your script; AI agents understand what people actually write. Where each one wins, where each one fails, and why most businesses should use both.
7 min read
- AI
AI Customer Service for Small Businesses: A Practical Guide (Without the Hype)
What AI customer service can and can't do for a small business, how to set it up in a day, and how to keep customers trusting it.
8 min read