The reply window: send order updates in time

WhatsApp, Instagram and Messenger allow a business to send free messages only within 24 hours of the customer's last message (TikTok: 48 hours). Orders often take longer — so Flowista helps you finish the updates in time.

• A badge on each order card in Chat orders and Orderista shows “Reply window: 3 h left”, or “can't message now” once it has closed.
• About 3 hours before the window closes on an open order, your team gets a notice: send the update now.
• Order updates end with a short line asking the customer to reply (even 👍). Their reply opens a new window, so the next update reaches them for free.
• The AI agent tells the customer once, when the order is placed, to reply to the updates.

After the window closes you can still move the order — it saves — but the customer isn't told until they write again. On WhatsApp you can reach them with an approved template from WhatsApp Corner (a paid message).