Live delivery tracking: the customer follows the rider on a map

The rider shares their GPS from the order; the customer gets a private map link — on any channel.

3 min read

  1. 1Turn on Live delivery tracking in Orderista → Settings or Chat orders → Autopilot. Any teammate can switch it on or off (viewers only look); it starts off, and it's one switch for both.
  2. 2When an order goes On the way (Orderista) or Shipped (Chat orders), the customer's update includes a private link to a live map.
  3. 3The rider opens that order on their phone and taps Start sharing. Their location updates every few seconds while the screen is open.
  4. 4When the order is delivered or cancelled, sharing stops and the link shows “Delivered”.

Works on WhatsApp, Instagram, Messenger, Telegram, TikTok — anywhere a link can be sent. If the customer asks the AI agent where their order is, it sends the same link.

Did this answer your question?

Not quite — ask our team

Still stuck?

Our team answers real questions from real people. Customers open a ticket inside Flowista; everyone else can message us.

Open a ticketContact us