Run the live board and keep customers posted
New → Preparing → On the way → Done, with one big button per ticket.
3 min read
- New orders ring and glow. The timer turns orange after 3 minutes and red after 8 — accept them fast.
- One button moves a ticket to its next step. “Out for delivery” asks who is riding, so the customer knows who to expect.
- The customer gets a message at the steps you switched on: confirmed (with the total and time), on the way (with the rider and the cash to prepare), and more.
- Rejecting or cancelling always tells the customer, with your reason.
- Every step is on the order's timeline, including whether the customer was told.
Phone orders
Type the customer's phone number. If they have messaged you on WhatsApp before, the order joins that chat and updates arrive there.
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