For restaurants and food delivery

A chatbot for restaurantsthat takes the order while you cook

Customers already order by chat: a voice note, a half address, “same as last time”. Flowista turns those chats into clean orders on a live board, with the delivery fee worked out and the customer told at every step.

Start taking orders in the chat

The short answer

Flowista lets a restaurant take orders inside WhatsApp, Instagram, Messenger, TikTok and Telegram chats. Its AI agent shows your menu, prices the order with the delivery fee for the customer's area, and places it on a live board your kitchen works from — then tells the customer when it is accepted, on the way and delivered.

Sound familiar?

  • Orders arrive as messy messages

    Voice notes, photos of last week's order, addresses without a building number. Someone has to turn each one into an order by hand.

  • Rush hour means missed chats

    At 8pm the phone, the counter and twenty chats all want you. The chats wait, and a hungry customer orders elsewhere.

  • Prices and delivery fees by memory

    Every quote is typed by hand, so totals differ between staff and the delivery fee depends on who answered.

One customer, start to finish

  1. 1

    A customer sends a voice note: “two chicken burgers and fries, delivered”.

    The AI agent listens to voice notes

  2. 2

    The agent matches it to your menu, asks for the location and quotes the total with the delivery fee for that area.

    Orderista menu and delivery zones

  3. 3

    The customer says yes and the order lands on your live board.

    Orderista live board

  4. 4

    The kitchen taps Preparing, then On the way — the customer hears about each step in their chat.

    Customer updates

  5. 5

    Delivered: the customer moves to “Customer” in your CRM, ready for your next offer.

    Contacts CRM

What you use

  • Orderista

    Your menu (scanned from a photo or PDF), delivery zones by distance, pickup, branches and opening hours.

  • An ordering AI agent

    Shows the menu, takes the order from text or voice, never guesses between two similar items, and places it after the customer confirms.

  • Live board and kitchen screen

    New → Preparing → On the way → Done, one big button per ticket, on any tablet.

  • Staff logins

    The cashier, the kitchen and riders each get a login that shows only their screen — no email needed.

  • Autopilot

    Optional switches to accept orders automatically while you are open and start preparing at once.

  • WhatsApp templates

    Order updates still reach customers after WhatsApp's 24-hour window, with an approved template.

Live in three steps

  1. 1

    Create your store and upload a photo or PDF of your menu — Flowista reads it into items and prices for you to check.

  2. 2

    Set your delivery zones (or one flat fee), opening hours and whether you deliver, offer pickup or both.

  3. 3

    Connect WhatsApp, Instagram or Messenger and switch on the ordering agent.

Questions people ask

Do my customers need to download an app?

No. They order in the chat apps they already use: WhatsApp, Instagram, Messenger, TikTok or Telegram.

Does Flowista take payments?

No money moves through Flowista. Each order records how it is paid — cash on delivery, card on delivery, paid already or pay at pickup.

Can it handle several branches?

Yes. A delivery goes to the nearest branch that delivers to the customer's location, and a pickup to the branch they choose. Each branch's staff can see only their own orders.

What if the agent is not sure what the customer means?

It asks rather than guesses — for example which of two similar items they want — and your team can read and take over any chat at any time.

Is it only for restaurants?

No. Cafés, bakeries, pharmacies and supermarkets that deliver use the same menu, zones and board.

See it with your own customers — start a free trial, no card needed.

Start taking orders in the chat

Go deeper

Read next

Step-by-step guides

Flowista for other businesses